On a recent visit to my Acura Dealership my perspective of the stereotypical "auto-mechanic" was completely redefined. Our 2010 model TL was still under warranty but the service required was designated as more of a wear and tear issue. Given the sugjective nature of the repairs required I together with the service representative review scenarios of how this problem could have occured. Much attention was devoted to my specific issue by both the service representative and the mechanic himself. The dealership really took a very sincere position in understanding the problem and how best to satisfy a long time customer. As we delvied into the particulars I was encouraged that the team at the dealership were not only looking for dollar signs but had in fact come to a roadmap by which my out of pocket costs were significanlty reduced. Besides my appreciation to the staff for their consideration and time I have a much higher comfort level in dealing with the dealership. The average customer very much dreads his/her quartely visits to the mechanic as it is usually scene as a licence for the auto-shop to print money. Once a positive experience is solidified with a staff that seems to care that stereotypical impression is changed forever. Thank you again!
if you would like to be called a ******** and your car called a piece of **** and cursed up and down have your car damaged by them an be expected to pay for it. this is the place for you ..he has a poor attitude witch i think it reflects on his work (POOR) this happened to me for a safety inspection.i was so rudely treated by him so im asking any body considering that place please dont put your self through that go somewhere else
Ken Evans Ford sold me a vehicle without the promised trailer package. They then installed a cheap and inappropriate part incorrectly that subsequently shorted out all the brake and signal lights. They refused to remedy this following inspection and written confirmation by actual Ford technicians in another dealership. I am without the promised functioning trailer package and I have had to pay for removal of Ken Evans cheap, botched trailer wiring installation. I now have to take them to small claims court. Beware!
I know nothing about cars, so the mechanic, Andrei, took advantage of me when he charged me $300 to get my Engine Computer replaced. Later, I was laughed at by a different mechanic for falling for such a trick - "..part does not need replacing". My car continued to break down until the cable controlling my power steering snapped while I was on the highway! Andrei fixed the cable half-assed, let me drive a suicidal car, all so I can come back for a pricier repair. Be very very very careful to which mechanic you trust your car with.
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