We purchased our car from Acura of North Toronto and continue to go their for maintenance because of the excellent service. In particular, our Service Advisor, Dale is always helpful and accommodating. The work is done quickly and explained in PLAIN English. Plus, they offer free coffee, wi-fi, shuttle and office space if you are waiting there.
On a recent visit to my Acura Dealership my perspective of the stereotypical "auto-mechanic" was completely redefined. Our 2010 model TL was still under warranty but the service required was designated as more of a wear and tear issue. Given the sugjective nature of the repairs required I together with the service representative review scenarios of how this problem could have occured. Much attention was devoted to my specific issue by both the service representative and the mechanic himself. The dealership really took a very sincere position in understanding the problem and how best to satisfy a long time customer. As we delvied into the particulars I was encouraged that the team at the dealership were not only looking for dollar signs but had in fact come to a roadmap by which my out of pocket costs were significanlty reduced. Besides my appreciation to the staff for their consideration and time I have a much higher comfort level in dealing with the dealership. The average customer very much dreads his/her quartely visits to the mechanic as it is usually scene as a licence for the auto-shop to print money. Once a positive experience is solidified with a staff that seems to care that stereotypical impression is changed forever. Thank you again!
Pfaff Audi is a great dealership for service. Every time I need to take my car in they provide me with another Audi to drive for the time that the car is in the shop. Not only do they do the service that needs to be done, they go above and beyond in terms of customer care. When you come to pick up the car it has been checked for any issues aside from the service needed and they have your car washed and cleaned for you when after they finish their work.
I needed to schedule a warentee covered oil change for my Corolla. I booked it for early on a weekday morning. I took in my car and within minutes they had a shuttle car ready to take me to work. They drove me to work and picked me up from work to bring me back to the dealership in the evening where my car was waiting for me, service completed. They worked quickly and did what they could to accomodate my day without my car. I am very happy with their service and will continue to have my service done at Yordale Toyota.
I've been getting my car serviced by this dealership ever since I bought it from them in 2002. Service has always been fine, but they consistently underestimate how long the work will take, and I inevitably end up waiting around longer then I was expecting. Overall though, the facilities are nice, and the people are friendly.
AVOID THIS DEALERSHIIP LIKE THE PLAGUE! Worst Customer service and the General Manager is some kid whose dad owns the dealer. They have no idea how to treat a customer and they only have one really good technician, the rest are hacks. I used to work there years ago and thought they had good service, its funny being on the otherside of the counter now, i would NEVER bring my car to them knowing what I do.
Ken Evans Ford sold me a vehicle without the promised trailer package. They then installed a cheap and inappropriate part incorrectly that subsequently shorted out all the brake and signal lights. They refused to remedy this following inspection and written confirmation by actual Ford technicians in another dealership. I am without the promised functioning trailer package and I have had to pay for removal of Ken Evans cheap, botched trailer wiring installation. I now have to take them to small claims court. Beware!
I know nothing about cars, so the mechanic, Andrei, took advantage of me when he charged me $300 to get my Engine Computer replaced. Later, I was laughed at by a different mechanic for falling for such a trick - "..part does not need replacing". My car continued to break down until the cable controlling my power steering snapped while I was on the highway! Andrei fixed the cable half-assed, let me drive a suicidal car, all so I can come back for a pricier repair. Be very very very careful to which mechanic you trust your car with.
I had a warentee covered oil change scheduled for 8 am on a weekday morning. I was told it should only take half an hour. It took 3 hours to do a simple oil change and the customer service was terrible. Every half hour I was assured it would only be another couple minutes. I never went back to Wietzes for service.
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